What Are You Looking For?

Frequently Asked Questions

Find answers to common queries

1) What is Design Market?

Design Market is your ultimate online marketplace for interior design and architectural products, tailored specifically for the UAE. We cater to this dynamic and ever-growing market, enabling project owners to connect with local and international companies and find the closest match to their material requirements in minutes.

2) How does Design Market work?

Design Market offers a seamless and intuitive experience for finding the perfect materials for your projects. Our powerful search engine scans the digital catalogue to match your keywords with the best options available. Easily refine your results using filters based on common design and architecture criteria. Search for materials available in the country where your project is based, or explore the entire catalogue for international products that can ship to the MENA region. Alternatively, browse categories from the category banner and apply filters to discover materials that suit your project needs.

3) Who can use Design Market?

Design Market is created for industry professionals and end users searching for design or building materials. The marketplace can be used by interior designers, architects, project managers, procurement managers, FF&E specialists, as well as project owners seeking materials for their projects. To ensure the marketplace is used appropriately, Design Market may occasionally verify your account via phone call or email.

4) Why do I need to create an account to have unlimited access to the marketplace?

To ensure the highest level of confidentiality for our supplier partners, we allow access to the marketplace only to industry professionals and users seeking materials for their projects. By requiring an account, we can maintain a secure environment where users as well as suppliers can use our marketplace confidently and conveniently.

5) Is Design Market free to use?

Yes, Design Market is completely free for anyone seeking materials for their projects. Experience the ease of finding products quickly, alongside our project tools and communication features that streamline your procurement process. Say goodbye to wasted time and frustration. Design Market simplifies your search, connecting you with exactly what you need in no time.

1) How can I reset my password?

On the Sign In page, click on the "Forgot Password" link, and you will receive an email with instructions to reset your password.

2) How do I contact customer support?

Feel free to email us at support@designmarket-me.com for any technical issues you encounter with your account.

3) Why does Design Market ask for information about the type of projects I work on?

We aim to provide you with the best possible digital experience. In order to tailor our services to your needs, we need to learn about the type of projects you work on. This helps us curate our offerings to match the specific requirements of our users. Rest assured, Design Market protects all your information under our strict privacy policy.

1) How do I search for materials on Design Market?

Think of Design Market as your go-to e-commerce store for design materials. Search using keywords or browse categories, and set filters to indicate your preferred supplier location and specifications. Looking for a 600x600mm cement effect porcelain tile? Just select the right filters and browse materials matched to your criteria. Say goodbye to endless research and hello to effortless, convenient, and inspiring material sourcing!

2) Does Design Market offer any other tools?

Yes. Once you create an account, you can start creating project folders and adding materials to them. Access your account dashboard to view your project folders, edit material information, delete items, or move materials between folders. Keep your project on track by updating the status of each item and editing key information as you progress. You also have access to a Favorites list, where you can save materials for future reference.

3) How do I add or remove items from my folders?

You can add or remove items from your project folders through your account dashboard. Remove any items using the trash icon, and add new products from the market by clicking the heart icon and saving them to a project folder or creating a new project folder.

4) How do I inquire further about a material I'm interested in?

Simply click the "Inquire Now" button on each product page, and you'll be directed to WhatsApp, where you can get in touch with our team for assistance with your query.

5) Can I request a specific product if it’s not listed?

Yes. If you can’t find what you're looking for, simply email us at queries@designmarket-me.com, and we'll tap into our supplier network to find the product you need.

1) What are the benefits of being a supplier on Design Market?

Design Market levels the playing field for suppliers, providing an opportunity to be found by clients when they need you most. We offer numerous benefits, boosting your online presence and providing qualified leads. For further information on benefits of listing your products on Design Market, please visit our Supplier Portal.

2) How do I list my products on Design Market?

Get in touch with us through the supplier contact form, and we’ll guide you through the process of displaying your products on Design Market.

3) How do I update my product information?

Providing an up-to-date online catalogue is crucial to us. If your product catalogue changes or you need to update specifications, contact us, and we’ll guide you through the update process.

1) What should I do if I encounter a technical issue?

We strive to ensure your experience on Design Market is seamless and enjoyable. If you encounter any technical issues, email us at support@designmarket-me.com with a screenshot of the problem, and we’ll address it within two working days.

2) How can I contact customer support?

Have questions, suggestions, or complaints? Fill out the contact form, and we’ll respond within two working days.

1) How is my data protected?

Design Market will never share your account details with any third party or supplier. Your information is safe with us. Read our full Privacy Policy here.